In the bustling city of Lahore, Ya-Tech is offering a promising opportunity for individuals passionate about customer service. The role of a Customer Services Executive in the UAE Campaign is crucial, operating from 10AM to 6PM on Saturdays and Sundays. This position not only offers a competitive salary but also a chance to develop a rewarding career in the customer service industry. With the company’s robust presence and commitment to excellence, this job could be the perfect fit for those looking to enhance their professional journey.
Job Details
Ya-Tech is looking to fill a full-time position for a Customer Services Executive, offering a monthly pay of Rs 35,000 to Rs 40,000. The job is based in Lahore, a city known for its rich culture and rapid industrial growth, making it an ideal location for career opportunities in various sectors.
Pay: Rs 35,000 – Rs 40,000 a month
Job Type: Full-time
Location: Lahore
Full Job Description
The role of a Customer Services Executive at Ya-Tech involves a wide range of responsibilities aimed at ensuring excellent customer service and satisfaction. Key tasks include answering calls professionally, responding to customer inquiries, handling and resolving complaints, providing information about products and services, and processing orders and applications.
Key Responsibilities
- Answer calls professionally
- Respond to customer inquiries
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Coordinate with concerned departments in case of second-step follow-up
- Generate and follow up on business leads
- Report loop closing to the line manager
- Undertake any other task assigned by the line manager
Remuneration Package
Ya-Tech offers a comprehensive remuneration package to its employees, ensuring their well-being and job satisfaction. This includes various types of leaves to accommodate personal and health-related needs.
Sick Leaves: 10
Casual Leaves: 10
Annual Leaves: 07 (after completion of one year)
Benefits After Six Months
After completing six months of employment, the Customer Services Executive will be entitled to additional benefits, ensuring further security and support.
- Medical Coverage IPD: Hospitalization coverage for employee, spouse, and children
- Medical Coverage OPD: Hospitalization coverage for employee, parents, spouse, and children
- Group Life Insurance
Daily Responsibilities
The daily responsibilities of a Customer Services Executive at Ya-Tech are pivotal to maintaining customer satisfaction and operational efficiency.
Answering Calls Professionally
A primary duty is to answer customer calls with professionalism, ensuring each interaction is handled with care and attention.
Responding to Customer Inquiries
Prompt and accurate responses to customer inquiries are essential to maintaining trust and satisfaction.
Handling and Resolving Customer Complaints
Effectively managing and resolving customer complaints is crucial to maintaining a positive company reputation and customer loyalty.
Customer Interaction
Providing customers with detailed information about products and services is a significant part of the role. Additionally, the processing of orders, forms, and applications must be handled efficiently to ensure smooth operations.
Providing Product and Service Information
This involves being well-versed in the company’s offerings to provide accurate and helpful information to customers.
Processing Orders, Forms, and Applications
Handling the administrative aspect of customer interactions is key to maintaining order and efficiency in the service process.
Priority Issues and Escalation
Identifying and escalating priority issues promptly can significantly enhance the customer service experience and ensure that critical matters are addressed swiftly.
Identifying and Escalating Priority Issues
Quick identification and appropriate escalation of priority issues help in maintaining service quality and customer satisfaction.
Coordination with Concerned Departments
Effective coordination with relevant departments ensures that customer queries requiring follow-up are resolved efficiently.
Business Leads and Reporting
Generating and following up on business leads is an essential aspect of the role, contributing to the growth and success of the company.
Generating and Following Up on Business Leads
Proactively identifying and pursuing business leads helps in expanding the company’s customer base and increasing revenue.
Reporting Loop Closing to Line Manager
Regular reporting to the line manager ensures transparency and helps in monitoring the progress of business leads.
Additional Tasks
The Customer Services Executive may be required to undertake additional tasks as assigned by the line manager, contributing to the overall efficiency and effectiveness of the team.
Application Process
To apply for the position, candidates should meet specific qualifications and skills. The application process is designed to identify individuals who are best suited for the role.
How to Apply
Interested candidates can apply through the company’s official website or designated job portals, ensuring they meet the necessary criteria.
Necessary Qualifications and Skills
Candidates should possess excellent communication skills, a customer-oriented mindset, and the ability to handle high-pressure situations effectively.
Working Environment
The office culture at Ya-Tech is dynamic and collaborative, fostering a supportive environment where employees can thrive.
Office Culture at Ya-Tech
Ya-Tech values a positive and inclusive office culture, encouraging teamwork and continuous improvement.
Team Dynamics
The company promotes a collaborative work environment where team members support each other and work together towards common goals.
Career Growth Opportunities
Ya-Tech provides ample opportunities for career growth, with training and development programs designed to enhance employees’ skills and career prospects.
Potential for Advancement
Employees have the potential to advance within the company, taking on more significant roles and responsibilities over time.
Training and Development Programs
The company offers various training and development programs to help employees improve their skills and advance their careers.
Frequently Asked Questions (FAQs)
What is the typical workday like?
A typical workday involves answering customer calls, handling inquiries, processing orders, and coordinating with other departments to resolve issues.
What skills are essential for this role?
Essential skills include excellent communication, problem-solving, and the ability to work under pressure.
What is the selection process?
The selection process typically involves an initial application review, followed by interviews and skill assessments.
Are there opportunities for remote work?
Currently, the role is office-based, but Ya-Tech may consider remote work options in the future based on operational needs.
Conclusion
The Customer Services Executive role at Ya-Tech offers a dynamic and rewarding career opportunity for individuals passionate about customer service. With a competitive salary, comprehensive benefits, and a supportive working environment, this position is ideal for those looking to grow and succeed in the customer service industry. Interested candidates are encouraged to apply and join the Ya-Tech team, contributing to its continued success and excellence in service delivery.